Arrowood International is pleased to announce that Le Embassy Hotel, TIDO Penang Hostel, and Tropics Eight Suites have been awarded the Agoda Customer Review Awards 2020. This award is presented to hotels and accommodation partners around the world as a recognition for their high-rating guest reviews.
The person who manages the Online Travel Agents’ platforms for each property is Moganraj Subramaniam, Director of Revenue Strategy of Arrowood International. Moganraj has 23 years of experience in the travel industry and has previously worked for Agoda – Malaysia’s leading Online Travel Agent (OTA) platform, Amadeus GDS, and Abacus Distribution System (GDS).
Moganraj says that the three properties offer great pricing and high availability via the Agoda platform which resulted in the properties achieving the award.
Hotels and accommodation partners are judged based on genuine customer reviews with five main key criteria – location, service, cleanliness, facilities, and price. In order to achieve this award, the properties must have at least 40 reviews with an average score of 8.0 or above. The qualified property must also utilize the Yield Control System (YCS) to respond to guest reviews.
Arrowood’s Agoda Awards Top Scores In Penang
Tropics Eight Suites obtained a score of 8.0, TIDO Penang Hostel scored an 8.1 and Le Embassy scored an 8.5.
According to Agoda, reviewers prioritize location when sharing a review, followed by the cleanliness of the property, service from the staff, value for money and facilities.
Moganraj says that the positive impact of winning this award for all three properties is that they are now easily identified by the bespoke award badge on the Agoda platform. The award badge that is presented on Agoda gives recognition to the hotels that offer the best hotel experiences and services to the guests.
To ensure all three properties continue to achieve this award the following year, Moganraj will ensure that the pricing and availability across all OTAs are fair as this is the key to driving booking production. They will also participate in at least two to three programs that will help to drive room bookings and increase hotel revenue.
