Knowing Your Guest, Winning Their Heart
One of my favourite little rituals has always been café hopping, and there’s one spot I keep finding my way back to, Izawa F&B Dessert.
Adrian
20 April, 2026
Category: Articles
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The Hidden Power of Calendars: From April Fool’s History to Hotel Efficiency Strategy
April Fool’s Day is a day of pulling harmless, funny prank on your friends, family, and colleagues. But did you know that the origin of
Adrian
2 April, 2026
When getting it wrong is not an option!
Soure : Netflix This week, I kept seeing the name Alex Honnold everywhere. Only later did I realise why, his climb of Taipei 101 has
Adrian
27 January, 2026
Too Many Rooms, Too Few Guests, Is This the Breaking Point for Penang’s Accommodation Providers?
Last week, The Star published a headline that stopped many of us in the tourism and hotel industry in our tracks: “Tourism in Penang takes
Adrian
6 April, 2025
A small team with limited resources taking on giants and winning—sounds like a Disney movie, but DeepSeek just made it real!
Image/logo taken from Wikipedia Just recently, DeepSeek shocked the world. While tech giants were spending hundreds of millions building their AI models, this Chinese startup
Adrian
27 February, 2025
6 Things “Emily In Paris” Can Teach Us About Hotel Marketing
Photo by Netflix I love the weekends. There’s something about the end of the week that calls for unwinding, and for me, that often means
Adrian
30 August, 2024
10 Ways Hotels Can Use the Tesla Cybertruck for Branding and Marketing
Recently, I saw the Tesla Cybertruck up close at Gurney Plaza. It was amazing! The futuristic look and cool tech got me thinking about how
Adrian
4 July, 2024
How can Hotels improve customer experience using Apple Vision Pro
Photo by: ALPHACOMMERCE Since its inception in 1976, Apple has consistently amazed us with their innovative products. I vividly recall the excitement I felt when
Adrian
19 March, 2024
Wearing Our Values: The Arrowood Lanyard Story
Have you ever noticed our teams wearing this distinctive lanyard and wondered about its significance? That’s the Arrowood lanyard – more than just a fashion
Adrian
15 March, 2024
Have you ever wondered how the name Arrowood and logo originated?
I am often asked a common question when I attend events: Are you in the wood business or selling furniture? This question arises when I
Adrian
8 March, 2024